Last Updated: 11/05/2025
0.1
“Air Shield” refers to the flight disruption protection and compensation service provided by Tego Group Limited.
0.2
“Tego Group Limited” refers to the company that owns and operates the Air Shield service.
0.3
“Customer” / “you” / “your” refers to a person who has purchased Air Shield during a flight booking through an authorized travel partner.
0.4
“Partner” means a third-party platform (such as an airline or OTA) that offers Air Shield at the time of flight booking.
0.5
“Claim” refers to a formal request submitted by a customer to receive compensation following a qualifying flight disruption.
0.6
“Flight Disruption” means a travel event such as a delay, cancellation, missed connection, or denied boarding, as covered by the Air Shield service.
0.7
“Service Fee” is a fee deducted from the compensation recovered on your behalf, as disclosed at the time of claim.
0.8
“Legal Action Fee” is an additional fee charged only if legal proceedings are required and result in a successful claim.
0.9
“Extraordinary Circumstances” refers to events outside the airline’s control (e.g. severe weather, airport strikes, security threats).
0.10
“Power of Attorney” / “Assignment Agreement” are documents that may authorize Air Shield or its partners to escalate a claim legally on your behalf.
1.1
Air Shield is a prepaid flight disruption protection and compensation service, purchased at the time of flight booking via selected online travel agencies and airlines.
1.2
Customers who purchase Air Shield are entitled to access our Compensation Service in the event of certain flight disruptions, including but not limited to:
Delays beyond a specified threshold
Cancellations
Missed connections
Denied boarding (not due to customer fault)
1.3
The service includes claim handling and representation to pursue compensation from the airline on your behalf, subject to applicable aviation and consumer regulations.
2.1
You are eligible to use the Air Shield Compensation Service if:
You purchased Air Shield at the time of booking via a partner platform;
You are the named passenger on the booking;
Your disruption meets the defined coverage criteria;
You file your claim within 30 days of scheduled departure;
You have not submitted a duplicate claim elsewhere.
2.2
The product is non-transferable and applies only to the flight(s) and passenger(s) listed at the time of purchase.
3.1
You must visit www.airshieldco.com/claim to initiate your claim.
3.2
You will be required to provide:
Booking and passenger details;
Documentation supporting your disruption (e.g. boarding pass, itinerary, airline confirmation);
Authorization for Air Shield to act on your behalf.
3.3
Claims must be submitted within the time frame and process outlined in your confirmation email or plan terms.
4.1
Upon receiving your claim, Air Shield will:
Assess its eligibility under applicable flight compensation laws and agreements;
Engage with the airline to pursue your claim;
Escalate the matter to a legal partner if necessary;
Keep you updated on progress via email.
4.2
If the airline approves the claim:
Air Shield will deduct any applicable Service Fee;
The remainder of the compensation will be transferred to you.
4.3
If the airline rejects the claim:
We will assess the likelihood of success through legal escalation;
You may be asked to sign a Power of Attorney or Assignment Agreement to allow this.
4.4
The Compensation Service is included in your Air Shield purchase. Applicable fees may be deducted from any amount recovered from the airline.
5.1
Air Shield is a prepaid service purchased with your flight booking.
5.2
Your payment grants you access to claim-handling services in the event of a qualifying disruption.
5.3
If your claim is successful, a Service Fee (percentage or fixed) may be deducted from the recovered compensation.
5.4
If legal escalation is necessary and results in a successful claim, a Legal Action Fee may also apply.
5.5
If the airline compensates you directly, you remain responsible for paying the relevant fees to Air Shield.
6.1
Compensation may not be available if:
The airline complies with applicable law (e.g. gives sufficient notice);
The disruption is caused by extraordinary circumstances;
The disruption was due to customer error (e.g. late arrival at the gate);
Incomplete or incorrect data was submitted at the time of booking.
6.2
We are not responsible for claim rejections based on legal defenses raised by the airline.
7.1
You may cancel your Air Shield purchase within 14 calendar days, provided:
The flight has not yet departed;
No claim has been filed.
7.2
After this period, or after partial or full use of the service, the purchase is non-refundable unless otherwise required by law.
7.3
Refunds must be requested through the platform where you originally purchased the service.
8.1
Your personal data is handled according to applicable data protection laws and our Privacy Policy.
8.2
We may share information with legal or service partners for the purpose of processing your claim only.
9.1
Tego Group Limited is not an insurer or legal firm. Our responsibility is limited to claim handling and communication.
9.2
We are not liable for:
Airline insolvency;
Delays from third-party response times;
Losses due to inaccurate data provided by you;
Indirect or consequential losses.
9.3
Our total liability shall not exceed the amount of compensation recovered, minus applicable fees.
10.1
We may revise these Terms. The version in place at the time of your purchase will apply to your coverage.
10.2
Updates will be posted to our website and, where appropriate, communicated directly.
11.1
These Terms are governed by the laws of England and Wales.
11.2
Any dispute will be subject to the exclusive jurisdiction of the courts of London, UK. unless otherwise required by local law.
Tego Group Limited
Email: support@airshieldco.com
Website: www.airshieldco.com
13.1
You agree to provide accurate and complete information when filing a claim.
13.2
You must respond to any reasonable requests for additional documents or evidence in a timely manner.
13.3
You agree not to pursue duplicate claims with the airline or other third parties once Air Shield has begun processing your claim.
14.1
All content on our website and communications, including branding, logos, and copy, are the intellectual property of Tego Group Limited and may not be copied, modified, or reused without written consent.
15.1
We may engage third-party service providers to support delivery of the Compensation Service.
15.2
You authorize us to share relevant data with such providers strictly for service execution purposes.
16.1
We are not liable for any failure or delay in performing our obligations if caused by events beyond our reasonable control, including but not limited to natural disasters, war, cyberattacks, or governmental restrictions.
17.1
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
17.2
Our failure to enforce any right or clause shall not constitute a waiver of that right.
18.1
These Terms, along with the Privacy Policy and any claim-specific documentation, represent the entire agreement between you and Tego Group Limited concerning the Air Shield service.